CUSTOMER SATISFACTION SURVEY (CSAT)
This template allows you to set up a satisfaction survey to get feedback from your customers and measure their level of satisfaction regarding the purchasing process or other services of your brand or company.
What does it include in the template?
The template is already preconfigured. It includes:
- Landing with main and background image, which you can modify, and a field to add a description to explain the action and how to participate. Data form with the fields (name, surname, and email) the participant must fill in to participate.
- Participation form: Question to measure customer satisfaction on a scale from 'Very dissatisfied' to 'Very satisfied'. Multiple choice questions, so the user can indicate the reasons for their previous rating. Question with open response option, so the user can provide more information.
- Thank you page.
The template allows you multiple options to configure your satisfaction survey. Edit the configuration and customize it to suit your needs. Adjust the dates and add your logo and texts to give it the look & feel of your brand.
What benefits do you get?
A satisfaction survey is the perfect mechanic if your objectives are:
- Know your customers and their opinions.
- Detect failures.
- Make corrections and improve your services or products.
- Strengthen the relationship with your customers.
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